Claims

Claims Adjuster - Sports, Media & Entertainment Leading Global Specialty Insurer, London Responsible for managing a diverse portfolio of Sports & Leisure, Film & Media, Contingency, Personal Accident and Liability claims across multiple jurisdictions. Worked closely with brokers, clients, underwriters, legal counsel and external experts to investigate, evaluate and resolve complex claims in line with regulatory requirements, policy coverage and delegated authority levels. Key responsibilities included: Managing claims from first notification through to settlement, ensuring fair, timely and commercially sound outcomes for all stakeholders. Conducting detailed coverage analysis, liability assessments and reserve setting in accordance with internal claims handling and reserving standards. Building and maintaining strong relationships with brokers, policyholders, underwriters and actuarial teams to support effective claims management and informed decision-making. Instructing and managing loss adjusters, solicitors and other external experts, monitoring performance and controlling costs throughout the claims lifecycle. Identifying and communicating claims trends to underwriting and actuarial teams, supporting portfolio management, business development and retention initiatives. Ensuring compliance with applicable legal, regulatory and market requirements, including Lloyd's and subscription market practices where relevant. Delivering high levels of customer service while handling sensitive, high-profile and time-critical claims. Contributing to continuous improvement initiatives, driving efficiencies within claims processes and promoting best practice across the wider claims function. Representing the claims team at broker and client meetings, reinforcing market relationships and supporting the organisation's reputation as a trusted specialty insurance partner. Key Skills: Specialty Claims Handling | Sports & Leisure | Media & Entertainment | Contingency | Personal Accident | Liability | Coverage Analysis | Reserving | Lloyd's Market | Stakeholder Management | Broker Relations | Claims Investigation | Regulatory Compliance | Continuous Improvement

Claims Data Scientist Location: London (Hybrid) Job Type: Permanent, Full-Time Our client is seeking a Claims Data Scientist to join its London-based Claims function. This is an exciting opportunity for an analytical and commercially minded data professional to play a key role in transforming claims data into actionable business insights. Working within a specialist claims team, you will be responsible for developing reporting solutions, analysing portfolio performance, identifying trends, and delivering management information that supports strategic decision-making across the business. The successful candidate will combine strong technical data skills with experience working in claims, insurance, or other data-intensive environments. Key Responsibilities Develop, maintain and enhance reporting and management information used to support key business decisions. Analyse claims data to identify trends, emerging issues, areas of underperformance, and opportunities for improvement. Design and maintain robust data models to ensure data consistency, integrity, and accessibility. Create and develop KPI dashboards, reports, and visualisations using Power BI. Perform root cause analysis and provide actionable insights to support claims oversight and business performance. Ensure high levels of data quality, accuracy, and governance across reporting outputs. Support system enhancements, data projects, and process improvement initiatives. Apply statistical techniques and analytical tools to identify patterns and support predictive analytics activity. Assist with audits, due diligence exercises, and claims data reviews. Collaborate with stakeholders across Claims, Operations, and wider business functions to deliver meaningful insights and reporting solutions. Drive continuous improvement across reporting and analytical processes. Skills & Experience Required Experience in a Data Analyst, Claims Analyst, BI Analyst, Reporting Analyst, Data Scientist, or similar role. Strong experience with: Power BI SQL Excel DAX VBA Experience using Python and/or R. Proven ability to create dashboards, reports, and management information for business stakeholders. Experience transforming and modelling data from multiple sources. Strong analytical and problem-solving skills with excellent attention to detail. Ability to communicate complex findings effectively to both technical and non-technical audiences. Insurance, claims, financial services, or regulated industry experience would be advantageous. Personal Attributes Analytical and inquisitive mindset. Strong attention to detail and accuracy. Proactive and solutions-oriented approach. Excellent communication and stakeholder management skills. Able to manage multiple priorities and meet deadlines. Self-motivated with a continuous improvement mindset. What's on Offer Hybrid working arrangement. Competitive salary and benefits package. Opportunity to work on high-profile analytics and reporting projects. Exposure to senior stakeholders and business-critical decision-making. Strong long-term development and progression opportunities.

Claims/Senior Claims Handler - Casualty Our client, a highly regarded insurer operating within the Lloyd's and London Market, is seeking a Claims Handler - Casualty to join their growing claims team. The successful candidate will be responsible for handling claims arising from Casualty lines of business, ensuring the effective servicing and settlement of claims within their delegated authority. Working closely with senior claims professionals and claims management, they will maintain the highest standards of technical claims handling, stakeholder management and customer service. Key Responsibilities Manage, assess and adjust assigned claims, ensuring coverage is accurately assessed and reserves are appropriately set and maintained. Proactively manage claim files, ensuring all documentation is accurately maintained and claims are regularly reviewed, diarised and progressed. Handle claims promptly, fairly and with integrity in accordance with internal claims management procedures and industry best practice. Work collaboratively with claims management and colleagues on individual claims and complex cases as required. Receive ongoing coaching and support from experienced senior claims professionals. Maintain effective communication with claims management and underwriting teams, ensuring significant claims developments and emerging trends are shared promptly. Ensure large loss information is escalated appropriately and that reporting requirements are met in a timely manner. Liaise with key internal stakeholders, including Underwriting, Finance, Actuarial and Reinsurance teams. Attend market and claims-related meetings as required. Develop and maintain strong relationships with brokers, policyholders and other key stakeholders. Collaborate with colleagues across regional and international offices where required. Support reinsurance-related activities and queries as necessary. Ensure compliance with Lloyd's minimum standards and all relevant regulatory and statutory requirements, including FCA regulations and Treating Customers Fairly (TCF) principles. Skills & Qualifications Commitment to developing insurance knowledge through formal and informal learning, including professional qualifications. Strong organisational skills with the ability to prioritise workloads effectively and meet deadlines. Ability to build and maintain productive relationships with both internal and external stakeholders. Working knowledge of ECF2. Sound understanding of general insurance principles and market practices. Knowledge of FCA, PRA and Lloyd's rules and guidelines. Progression towards or completion of CII qualifications would be advantageous. Experience Required Previous experience handling Casualty claims within the insurance market. Experience operating within the Lloyd's and/or London Market environment. Demonstrable understanding of claims handling processes, reserving practices and stakeholder management. About the Client Our client is a well-established specialty insurer with a strong presence in the London Market, providing a broad range of insurance solutions across commercial and specialty lines. They are recognised for their technical expertise, collaborative culture and commitment to delivering exceptional service to brokers and policyholders alike. The business offers excellent opportunities for professional development and career progression within a supportive and high-performing claims environment. Up to £60,000 DOE, Hybrid (3 days in the office)