Claims

A highly respected and rapidly growing MGA is looking to appoint a Marine Claims Adjuster to join its collaborative claims team. This is an exciting opportunity for an experienced marine claims professional to handle a diverse portfolio of international marine claims whilst working closely with underwriters, brokers, experts, and external stakeholders. The role offers significant autonomy, exposure to complex risks, and the chance to help shape claims processes within a business known for its entrepreneurial culture and specialist market expertise. You will be responsible for managing marine claims from first notification through to resolution across a variety of marine classes. Working within a specialist underwriting environment, you will play a key role in delivering excellent service to brokers and insureds whilst ensuring claims are handled efficiently, fairly, and in line with policy coverage. This position would suit someone looking to move into a more visible and influential role where they can work directly with senior stakeholders and have genuine input into decision-making. Key Responsibilities Manage a portfolio of marine claims from notification to settlement. Investigate coverage, liability, and quantum issues. Liaise with brokers, insureds, surveyors, lawyers, adjusters, and other external experts. Negotiate settlements and reserve claims appropriately. Monitor exposures and identify potential large loss developments. Provide technical claims guidance and support to underwriting colleagues. Attend broker and client meetings where required. Ensure claims are handled in accordance with internal procedures and regulatory requirements. Produce management information and claims analysis to identify emerging trends. Contribute to continuous improvement initiatives across the claims function. Experience Required Previous experience handling marine claims. Exposure to one or more of the following classes: Marine Cargo Hull & Machinery Marine Liability Ports & Terminals Logistics & Transit Risks Fine Art & Specie (advantageous) Strong understanding of policy wordings and coverage analysis. Excellent stakeholder management and communication skills. Experience working with brokers and external service providers. Ability to manage claims independently and make informed decisions. London Market experience would be advantageous but is not essential. What's on Offer? Exposure to a broad and interesting range of marine claims. A growing business with ambitious plans and a strong reputation in the specialist insurance market. Direct access to experienced claims and underwriting professionals. Genuine opportunity to influence processes and contribute to future growth. Flexible hybrid working environment. Supportive and collaborative culture with a focus on professional development.

Cyber Claims Adjuster (Hybrid) We are seeking an experienced Cyber Claims Adjuster to join a growing claims team and help deliver an exceptional claims experience to policyholders, brokers, insurers, and other stakeholders. The successful candidate will be responsible for managing cyber claims from first notification through to settlement, while coordinating with internal teams and external incident response providers. This role requires a proactive and customer-focused individual with strong technical understanding of cyber incidents, excellent stakeholder management skills, and the ability to operate effectively in a fast-paced environment. The position involves working closely with claims, incident response, underwriting, finance, product, and technology teams, ensuring claims are handled efficiently, fairly, and in line with all relevant regulatory and legal requirements. Key Responsibilities Manage cyber claims from notification through to resolution and settlement. Provide timely, effective support and guidance to policyholders and brokers throughout the claims process. Coordinate and collaborate with external incident response vendors, including legal, forensic, public relations, and other specialist providers. Ensure accurate reserving practices and identify opportunities for recovery where appropriate. Monitor claim developments, manage deadlines, and ensure compliance with regulatory and contractual obligations. Maintain strong relationships with policyholders, brokers, insurers, and service providers. Work with specialist partners to deliver cost-effective, high-quality incident response services. Handle claims administration activities, including electronic file management, reporting, and payment processing. Produce management information and claims data to support decision-making and portfolio analysis. Provide claims insights and feedback to underwriting and product development teams, identifying trends and emerging risks. Escalate complex or sensitive claims matters to senior management as appropriate. Skills & Competencies Strong experience managing relationships with external stakeholders within insurance, consultancy, professional services, or customer-focused environments. Ability to manage multiple priorities and work effectively under pressure. Excellent verbal and written communication skills. Strong analytical and problem-solving capabilities. Positive, proactive, and collaborative approach. Ability to communicate confidently with clients, brokers, and service providers during cyber incidents and claims events. High attention to detail and strong organisational skills. Knowledge & Experience Minimum 3 years' experience handling insurance claims. Experience managing cyber claims is highly desirable. Strong understanding of insurance policy wordings and coverage interpretation. Experience dealing with cross-border or international claims and incidents. Knowledge of legal, regulatory, and operational considerations relating to cyber incidents across multiple jurisdictions. Experience working with incident response providers, particularly legal and forensic specialists. Strong Microsoft Office skills, including Outlook, Word, and Excel. Exposure to claims management systems is advantageous. Degree educated or equivalent professional experience. Professional insurance qualifications (e.g., Cert CII, Dip CII, ACII) or a legal qualification are desirable. What You'll Bring A customer-centric mindset focused on delivering excellent service. Sound judgement and decision-making ability. Commercial awareness and attention to claim outcomes. Strong relationship-building skills. A commitment to continuous improvement and professional development.

Claims Adjuster - Sports, Media & Entertainment Leading Global Specialty Insurer, London Responsible for managing a diverse portfolio of Sports & Leisure, Film & Media, Contingency, Personal Accident and Liability claims across multiple jurisdictions. Worked closely with brokers, clients, underwriters, legal counsel and external experts to investigate, evaluate and resolve complex claims in line with regulatory requirements, policy coverage and delegated authority levels. Key responsibilities included: Managing claims from first notification through to settlement, ensuring fair, timely and commercially sound outcomes for all stakeholders. Conducting detailed coverage analysis, liability assessments and reserve setting in accordance with internal claims handling and reserving standards. Building and maintaining strong relationships with brokers, policyholders, underwriters and actuarial teams to support effective claims management and informed decision-making. Instructing and managing loss adjusters, solicitors and other external experts, monitoring performance and controlling costs throughout the claims lifecycle. Identifying and communicating claims trends to underwriting and actuarial teams, supporting portfolio management, business development and retention initiatives. Ensuring compliance with applicable legal, regulatory and market requirements, including Lloyd's and subscription market practices where relevant. Delivering high levels of customer service while handling sensitive, high-profile and time-critical claims. Contributing to continuous improvement initiatives, driving efficiencies within claims processes and promoting best practice across the wider claims function. Representing the claims team at broker and client meetings, reinforcing market relationships and supporting the organisation's reputation as a trusted specialty insurance partner. Key Skills: Specialty Claims Handling | Sports & Leisure | Media & Entertainment | Contingency | Personal Accident | Liability | Coverage Analysis | Reserving | Lloyd's Market | Stakeholder Management | Broker Relations | Claims Investigation | Regulatory Compliance | Continuous Improvement