Technology, Change and Data

Application Support Manager London | Hybrid Working | Up to £100,000 + Bonus + Benefits A leading global financial services organisation is seeking an experienced Application Support Manager to join its Technology function and take ownership of a portfolio of business-critical Front Office applications. This is a high-profile role responsible for ensuring the stability, performance, availability and continual improvement of applications that support core business operations. Acting as the key link between business stakeholders, technology teams and third-party suppliers, you will play a critical role in delivering operational excellence and a first-class support service. The Role You will be responsible for the operational ownership of a portfolio of enterprise applications, ensuring services remain stable, secure and aligned to business requirements. Working closely with business users, technology teams and external vendors, you will lead major incident management, oversee change and release activities, drive service improvements and ensure application services continue to meet agreed operational and performance targets. Key Responsibilities Own the operational support and service performance of business-critical applications. Act as the primary escalation point for application-related incidents and service issues. Lead major incident management activities and coordinate technical teams, suppliers and business stakeholders. Drive root cause analysis and problem management initiatives to reduce recurring issues. Oversee application change, release and deployment activities. Manage third-party suppliers and support partners, ensuring service levels are achieved. Produce operational reporting, KPI dashboards and service performance updates. Ensure applications remain secure, supported and compliant with governance requirements. Support application lifecycle activities including upgrades, enhancements and retirement planning. Drive continuous improvement initiatives across support processes, tooling and automation. Experience Required Proven experience within Application Support, Application Management or IT Operations environments. Experience supporting business-critical enterprise applications. Strong incident, problem and change management experience. Experience managing third-party suppliers and outsourced service providers. Strong stakeholder management and communication skills. Experience working within regulated environments. Familiarity with ITIL service management principles. Experience leading or mentoring support teams and matrix-managed resources. Desirable Financial Services or Insurance sector experience. Experience supporting Front Office, Trading, Revenue Generating or Operational applications. Exposure to cloud-based platforms and modern application environments. ITIL certification or equivalent service management experience. What's on Offer? High-profile role with significant business exposure. Opportunity to influence service quality and operational performance. Collaborative and supportive team culture. Large-scale enterprise application environment. Hybrid working model. Competitive salary, bonus and benefits package. This opportunity would suit an experienced Application Support or Service Management professional looking to take ownership of a critical application estate within a complex and fast-paced organisation.

Business Applications Lead London Hybrid (3 days per week) Highly Competitive Salary  Bonus + Benefits A leading organisation operating within a highly regulated environment is seeking an experienced Business Applications Lead to join its Technology Operations team. This is a key role responsible for ensuring business-critical applications are effectively supported, governed, and aligned to business priorities. Acting as the bridge between business stakeholders, technology teams, and third-party suppliers, you will drive service excellence, stakeholder engagement, and continuous improvement across a complex application landscape. The Role You will be responsible for the operational ownership and governance of a portfolio of business applications, ensuring high levels of service performance, stakeholder satisfaction, and supplier accountability. Working closely with senior business stakeholders, technology teams, and external partners, you will manage service issues, oversee application performance, support operational change, and ensure technology services continue to meet evolving business needs. This role is focused on service ownership, stakeholder management, operational governance, and supplier management rather than hands-on technical delivery. Key Responsibilities Act as the primary liaison between business stakeholders and Technology Operations. Build strong relationships across business and technology functions. Oversee service performance across a portfolio of business-critical applications. Lead and coordinate the resolution of service issues and escalations. Manage third-party technology suppliers and service partners. Produce service reporting, performance metrics, and management information. Drive continuous improvement initiatives across application services. Support the successful transition of new applications and changes into live service. Ensure operational requirements are considered throughout the application lifecycle. Contribute to service strategy, governance, and planning activities. Experience Required Experience within Application Management, Service Delivery, Technology Operations, or Business Relationship Management. Strong stakeholder management experience within a complex organisation. Experience working with outsourced service providers and technology partners. Proven ability to manage business-critical applications and services. Knowledge of IT Service Management principles and frameworks. Experience driving service improvements and operational governance. Strong communication, influencing, and problem-solving skills. Experience gained within a regulated industry is advantageous. What's on Offer High-profile role with significant stakeholder exposure. Opportunity to influence service strategy and operational performance. Collaborative and supportive team environment. Large-scale technology environment with significant investment. Hybrid working arrangement (typically 3 days in the London office). Competitive salary, bonus, and benefits package. This opportunity would suit an individual who enjoys operating between business and technology functions, building strong relationships, improving services, and driving value across a complex application environment.

Senior Project Manager – Strategic Business Transformation Location: London (Hybrid Working) About the Opportunity A leading international insurance organisation is seeking an experienced Senior Project Manager to support a portfolio of strategic transformation initiatives spanning organisational change, operating model implementation, business growth and operational improvement. The successful candidate will join a high-profile transformation team working across multiple business functions, stakeholders and jurisdictions to deliver complex business change programmes within a regulated environment. This is an opportunity to play a key role in shaping and delivering initiatives that support long-term growth, operational excellence and organisational effectiveness. Key Responsibilities Lead end-to-end delivery of strategic transformation programmes. Establish and maintain governance frameworks, project plans, RAID logs and reporting. Coordinate multiple business, operational and technology workstreams. Support implementation of new operating models, processes and ways of working. Drive stakeholder engagement across senior leadership, operational teams and delivery partners. Manage programme risks, dependencies and delivery challenges. Facilitate business readiness, implementation and transition activities. Provide clear and concise reporting to governance forums and senior stakeholders. Experience Required Strong Project or Programme Management experience gained within Insurance, Reinsurance, Financial Services or another regulated industry. Experience delivering large-scale transformation, organisational change or operating model initiatives. Demonstrable experience managing multiple workstreams and stakeholders. Strong governance, planning, risk and dependency management capability. Excellent communication and senior stakeholder engagement skills. Experience operating within complex matrix environments. Desirable Experience Insurance, Reinsurance or Specialty Insurance markets. International or multi-jurisdiction programme delivery. Operating model transformation. Business expansion or growth initiatives. Regulatory change programmes. Distribution, underwriting or operational change. Third-party vendor and implementation partner management. What's On Offer Exposure to high-profile transformation programmes. Opportunity to work across international business initiatives. Collaborative and supportive working environment. Long-term career progression. Competitive package and benefits.