Underwriting and Broking Operations

General Operations Manager  Location: Birmingham, London or Worthing (Hybrid) Contract: Permanent (FTC considered) The OpportunityAn exciting opportunity has arisen for an experienced General Operations Manager to join a leading insurance business. Reporting to the UK Head of Operations, you'll play a key role in overseeing claims operations, supplier performance, data governance and office operations, while driving continuous improvement across the business. Key Responsibilities Manage relationships with Panel Solicitors, monitoring performance against SLAs and KPIs. Oversee the FNOL function, ensuring service standards and customer outcomes are achieved. Lead operational governance, data protection and audit activities. Produce management information and performance reporting for senior stakeholders. Drive operational improvement initiatives and support business change projects. Oversee facilities management and Health & Safety compliance across UK offices. Lead and support a small operational team. About YouYou'll have: Experience within insurance claims operations or another regulated environment. Previous team leadership and supplier management experience. Strong operational, governance and stakeholder management skills. Experience producing MI and driving process improvements. Knowledge of data governance and risk management principles. Excellent organisational, communication and problem-solving skills. What's on OfferThis is an excellent opportunity to join a growing insurance business in a varied operational leadership role with genuine scope to influence business performance and develop your career.

Junior Reinsurance Technician | London I'm currently working with a highly regarded London Market insurer looking to appoint a Junior Reinsurance Technician to join their growing team. This is an excellent opportunity for someone with 1–3 years' reinsurance experience who is looking to develop their career within a collaborative and well-established business. The Role Processing reinsurance premiums, claims and settlements Maintaining accurate treaty and facultative records Supporting the administration of reinsurance contracts Liaising with brokers and internal stakeholders Assisting with reconciliations and technical processing Ensuring data integrity across reinsurance systems What I'm Looking For 1–3 years' experience within a reinsurance technical or operations role Good understanding of reinsurance processing and London Market practices Strong attention to detail and organisational skills Confident communicator with the ability to build relationships A proactive approach and willingness to learn This is a fantastic opportunity to join a business that offers genuine career development, exposure to the London Market and an excellent working environment. If you're interested in hearing more, or know someone who might be a good fit, please get in touch for a confidential conversation.

I'm working with a leading specialist insurance business looking to appoint an Operations Specialist to support its Operations function. This is a highly visible role where you'll work closely with senior stakeholders to strengthen operational controls, improve processes and help shape best practice across the business.   Responsibilities: Own and maintain operational policies and procedures. Drive process improvement and operational governance initiatives. Support quality assurance activities and remediation of control issues. Help embed operational controls into new systems and business processes. Support onboarding, process documentation and continuous improvement projects.   We are looking for individuals with experience in Operations, Underwriting Governance or Underwriting Controls in the London Market, with a strong understanding of Specialty Insurance and/or Reinsurance.   You'll be an excellent communicator who can build relationships across the business, with proven experience documenting processes, embedding controls and driving operational improvements.   If you are looking for an opportunity to join a growing business in a role with genuine visibility, variety and the chance to make a real impact then apply today!